Site Policy



“ 1. Subject

1.1 “

“ 1.2


1.5 “ “

2. Conclusion of the Agreement 2.1




The General Conditions of Sale published herein shall govern the agreement of sale (hereinafter, for the sake of brevity, the “Agreement”) to users of the website (hereinafter, for the sake of brevity, the

“Purchasers” or Purchaser”), through electronic means, of goods (hereinafter, for the sake brevity, the “Item” or “Goods”) displayed on the website (hereinafter, for the sake of brevity, the Website”), managed by Legitimate Defiance Ltd - with headquarters in 271 Upper Street, London, N1 2UQ United Kingdom, VAT No.: 336 9110 06 (hereinafter, for the sake of brevity, Legitimate Defiance”). The General Conditions of Sale published on the Website shall be viewed and acknowledged by the Purchaser prior to the purchase of an Item; by sending the purchase order, the Purchaser acknowledges having reviewed and accepted said conditions.

Moreover, Purchasers will benefit from the protection provided for in the

event of entering into distance agreements pursuant to the Consumer Rights Act 2015, in that they are entitled to a refund replacement or repair/compensation where the goods are faulty or not as described. Any

further refunds are offered in addition to your legal rights.

1.4 It is our responsibility to supply you with goods that meet your consumer

rights. If you have any concerns that we have not met our legal obligations

please contact us as soon as possible;*

The sections

Shipping and Delivery”, Returns and Exchange”, Payment” on the Website shall be considered to be an integral and substantial part of these General Conditions of Sale. In order to purchase Goods, the Purchaser shall send their purchase order and carry out payment according to the procedures described in the relevant sections. In particular, the steps to proceed with a purchase are as follows: the Purchaser may have free access to the Website and view the main features of the displayed Goods, including their price, as well as the images published to illustrate the Goods themselves; the Purchaser can select one or more Goods which he/she intends to purchase, by including them in a virtual shopping cart can always be viewed by the Purchaser prior to placing the “shopping cart”. The contents of the order; moreover, by accessing the shopping cart, the Purchaser can find out, before buying and paying, any information related to the purchase of the Goods, including shipping charges and estimated delivery times; to make the purchase, the Purchaser shall register on the site, by providing their e-mail address and choosing a password, which will allow them to access the Website;


as an alternative to the Website registration, the Purchaser will be able to make the purchase as a guest. In this case, the data required to complete the order will be kept in Legitimate Defiance database only for the period of time necessary for the execution of the order, and the Purchaser will be asked to enter the same data for each new order; in order to complete the order, the Purchaser shall also enter the shipping address and data required for payment in the until the final submission of the order, which takes place by selecting the “shopping cart” section; the Purchaser may change the selected Goods and data entered up Payment button. The Purchaser can make payment by credit card or bank transfer. More in-depth information regarding payment methods is available in the payment” section of the Website. Once the purchase order has been received, Legitimate Defiance will send an order confirmation receipt to the Purchaser’s e-mail address containing a summary of the information in relation to the purchase and will proceed with the order itself. In any case, the order shall be deemed to be accepted and, consequently, the agreement shall be deemed to be concluded when the Purchaser receives the order confirmation in his/her e-mail account. The Agreement will be filed in pdf format and sent using said e-mail address; it will also be stored electronically by Legitimate Defiance.

e) f)

“ 2.3



3. Rights and Obligations of the Parties 3.1




3.5 3.6

“Legitimate Defiance will carry out the delivery of the Goods to the address provided by the Purchaser in the purchase order, using a dedicated carrier. More in-depth information regarding the shipping timeframes, costs and locations can be found in the “Shipping and Delivery” section of the Website. Legitimate Defiance assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the Purchaser, or for any damage incurred by the Goods after delivery by the carrier, or for any delivery delays caused by the carrier, weather conditions, international customs issues or by other circumstances which are beyond Legitimate Defiance's control. In the event that one or more Goods are unavailable, Legitimate Defiance will notify the Customer by sending an e-mail to the e-mail address he/she provided at the time of registering on the Website. In this case, Legitimate Defiance will refund the Customer – by crediting the Purchaser’s payment card or account provided for purchase – for the sale price and also, where the purchase relates only to the one Item which is unavailable, the shipping costs.

Subject to the Purchase’s other than the one ordered, of equivalent value Legitimate Defiance may send an Item where the designers decide to make changes in the production phase and/ or not to manufacture one or more products, where there is a change or where the pre-ordered product is not delivered by the designer, Legitimate Defiance shall contact the Customer to ask for his/her express consent to proceed with the shipping in any case or to cancel the order and provide a refund. In any event, the unavailability of one or more Goods ordered shall not provide grounds for cancellation of the entire order by the Purchaser. At the time of delivering the Goods by the carrier responsible for their transport, the Purchaser shall check, in the presence of the carrier:


that the packaging used to transport the Goods is undamaged and not tampered with, even only in the materials used to seal the Goods; that the quantity and type of Goods ordered is as indicated in the delivery note and order. Should the Purchaser find any irregularities or discrepancies, he/she must immediately notify the carrier upon delivery of the Goods. The Purchaser is solely responsible for the accuracy and correctness of the information and data he/she provides to Legitimate Defiance and shall undertake to promptly notify them of any changes in the previously provided


b) 3.7


4. Conformity of the Goods 4.1


a) b) c)



5. Withdrawal 5.1

5.2 5.3

Legitimate Defiance shall undertake to ensure that the description and/or photographic representation of the Goods on the Website are as faithful as possible to the Goods themselves. However, given the fact that the image quality may depend on the IT tools used by the Purchaser, the Purchaser perception of the description or photographic representation of the Goods may not correspond exactly to the Goods themselves; therefore, the images and videos accompanying the presentation of the Goods must be published on the Website as a mere description. In the event that the Goods delivered are found to be faulty or different from the Goods ordered, Legitimate Defiance shall undertake to provide the Customer with a legal guarantee of conformity, to be effective under the terms and conditions pursuant to Articles 128 et seq. of Legislative Decree No. 206/2005. In particular, the Purchaser shall have the right to request, as an alternative: the delivery of Goods which are identical to those ordered, or the delivery of equivalent Goods in quality and price, or the refund of the price of the Goods and shipping costs. The guarantee provided for in this article shall apply only when the Goods have been handled with due diligence and in accordance with their intended purpose, as well as upon the Purchaser presenting the delivery note received and order number. In any case, the guarantee referred to in this article shall not apply with regard to defects resulting from the Item’s normal wear and tear  In accordance with the provisions of the Consumer Rights Act 2015, the Purchaser is entitled to withdraw from the agreement in relation to all non made-to-order goods without paying penalties and without specifying their reasons, starting from the receipt of the order confirmation sent by Legitimate Defiance and within fourteen working days from receipt of the Goods. Should he or she wish to exercise this right of withdrawal, the Purchaser shall send the relevant notification to Legitimate Defiance within said period of 14 working days from the date of delivery of the Goods. In the case of exercising this right of withdrawal, the Purchaser is also obliged to return the Item(s) to Legitimate Defiance no later than two weeks from the sending of said notification.

5.4 5.5


b) c)

5.7 5.8


a) b)

6. Protection of personal data 6.1

6.2 “

More in-depth information concerning the procedure and instructions to be followed to exercise the right of withdrawal and related expenses can be found in the “Returns and Exchange” section of the Website. An essential condition to exercise the right of withdrawal will be the substantial integrity of the product being returned. It is sufficient that the Goods be returned in a normal state of preservation, being safeguarded and, where necessary, handled using normal diligence.

In particular, the Goods must be returned:

properly packaged in their original packaging, in perfect condition for

resale (not ruined, damaged or dirtied) and with all accessories and

documentation where present;

bearing the delivery note (found in the original packaging), to allow

Legitimate Defiance to identify the Purchaser (Order number, name, surname

and address);

without manifest signs of use, apart from those associated with the

performance of a normal test of the Item.

They should not bear any traces of prolonged use (over several

minutes), exceeding the time required for a trial and shall not be in a condition

that does not allow them to be resold.

The costs of returning the Goods shall be borne by the Purchaser, as

specified more clearly in the

Returns and Exchange” section of the Website.

As a result of the Purchaser exercising his/her right of withdrawal in

accordance with these General Conditions of Sale, Legitimate Defiance shall refund the customer for the same amounts paid by crediting the payment card or checking account provided for the purchase. The refund shall take place within 14 days from the date when Legitimate Defiance is made aware of the


s exercise of the right of withdrawal.

Where the Purchaser fails to comply with the conditions laid down in Article

5.5 and 5.6, the Seller reserves the right to deduct an amount corresponding to the decreased value of the returned Goods from the refund of the amounts

paid by the Purchaser, giving proper notice to the Purchaser.

Following this communication, the possibility remains for the Purchaser to regain, at his/her own expense, the products in the condition in which they

were returned to the Seller.

5.10 The right of withdrawal, however, shall not apply in relation to:

customised Goods or Goods which, by their nature, cannot be

returned or are liable to deteriorate or change rapidly;

Sealed electronic/IT goods, cosmetics and perfumes which have been

opened by the Purchaser.

6.11 Unfortunately shoes and accessories made to order cannot be exchanged

or refunded.

Legitimate Defiance undertakes to respect the confidentiality of personal

information collected when registering on the Website and/or provided at the

time of purchase by the Purchaser, and to process it in accordance with the

rules laid down under

The General Data Protection Regulation 2016.

In this regard, please refer to the detailed information outlined in the

Privacy” section.

7. Miscellaneous

7.1 7.2

7.3 7.4

8. Communications: 8.1

9. 9.1


Legitimate Defiance reserves the right to modify, at any time, the present

General Conditions of Sale.

The General Conditions of Sale applicable to the sale of each Item will be

those published on the Website on the date of the order of the Item itself. The Purchaser, therefore, must read and agree to the General Conditions of Sale

before making any purchase.

Should any provision of these General Conditions of Sale be deemed void

or invalid, the present General Conditions of Sale shall, in any case, remain

valid and effective in the remaining parts.

Legitimate Defiance’

s mere tolerance or failure to dispute any non-

compliance by the Purchaser with the information contained in the General

Conditions of Sale shall not be interpreted as tacit acceptance of such non-

fulfilment, nor as a desire to waive the provisions agreed between the parties.


relating to the Goods purchased, the Purchaser may contact Legitimate

page5image3161544080 page5image3161544368

Defiance at the addresses indicated in

Applicable Law and Settlement of Disputes:

The present General Conditions of Sale are governed by British law and

shall, therefore, be interpreted and enforced accordingly.

In the event of a disservice or dispute between LEGITIMATE DEFIANCE Ltd

and one of our users/customers, we guarantee, as of now, our participation in

an attempt to achieve a friendly and satisfactory solution

Summary Window prior to Order Acceptance:


For any communication and/or request for assistance and/or complaints


Contacts” section of the Website.


Products purchased on this Website are sold directly by Legitimate Defiance

Ltd with headquarters in 271 Upper Street, London, N1 2UQ, United Kingdom,

VAT No.: 336 9110 06 (hereinafter, for the sake of brevity,

Defiance”). You will also find information about orders and shipping, refunds


and returns of products purchased on this Website in the

Returns and

Exchange” section of the Website. Remember that, even after your purchase,

you can always contact Legitimate Defiance using the following



You have the right to withdraw from the agreement concluded with Legitimate Defiance, without any penalty and without specifying the reason within fourteen (14) days from the day of receipt of non-made-to-measure products purchased on this Website. To cancel the agreement, you must send an e-mail

to to request a return authorisation

number. The written request must contain the order number, the code of the item being returned and the reason for the return: refund, change of size/colour. Once the written request has been received, will send you a written confirmation

with a return authorisation number. You must write this return authorisation number on the return form attached to each item and on the outside of the

The right of withdrawal being properly exercised shall depend on the following

conditions also being met:


The Return Form and security seal must still be

intact and attached to the returned items. They must not be removed or cut in any way. b. The items articles must not have been worn, washed or altered in any way and must not show any sign of use. The soles of footwear must be in

perfect condition and must not be marked in any way.

returned with all original tags, packaging and other accessories (bags, hangers,


Items must be

garment bag, etc.) that were received with your order; the returned products

must be delivered to the forwarding agent within fourteen (14) days starting from when you notify Legitimate Defiance of your decision to withdraw from

the agreement.

The shipping costs for the return of items purchased at full price or discounted

by less than 30% shall be borne by the customer.

Any customs charges shall also be paid by the customer.

Legitimate Defiance recommends that all returns be shipped via DHL using the

codes provided by our customer service.

All information on the subject of withdrawal is available in the Legal Section –

General Conditions of Sale” and in the

Returns and Exchange” section of the




The Website

is managed by Legitimate Defiance

Ltd with headquarters in 271 Upper Street, London, N1 2UQ United Kingdom,

VAT No.: 336 9110 06 (hereinafter, for the sake of brevity,



Access and navigation of the website are

governed by these Conditions of Use, so by accessing and browsing the website, users shall agree to comply with such


Access to the Website and its services is intended solely for personal use

unrelated to any commercial, business or professional activity.

Intellectual Property

The site and its contents (by way of example and not limited to: the works,

images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, menus, webpages, graphics, colours, patterns, tools, fonts and website design), as well as the trademarks and distinctive signs used by Legitimate

Defiance in connection with the sale of goods, are protected by intellectual

property regulations. Consequently, it is forbidden to reproduce, communicate, distribute, publish, alter or change, in any way or for any purpose, the Website content, trademarks and distinctive signs used by Legitimate Defiance unless

expressly authorised by rights holders where present.

Website Use

The user is solely responsible for his/her use of the Website and its content,

and is solely responsible for the safeguard and proper use of his/her personal

information, including the credentials used to access the Website and any

harmful consequences that may result from incorrect use, loss or theft of such


Excluding liability for intent and gross negligence, Legitimate Defiance assumes no liability for use of the Website and its content by the user that does note comply with current regulations, nor for providing incorrect or fake information, or data that pertains to third parties without the express consent

of the latter.

Legitimate Defiance assumes no liability in relation to the malfunctioning of the

Website or to damages caused to the user by using the Website, which are not

causally related to Legitimate Defiance.

Legitimate Defiance publishes information on its website in order to provide a

service to users; however, it is not liable for any technical inaccuracies and/or

typographical errors. When reported, Legitimate Defiance will immediately

make any corrections.

Legitimate Defiance makes no guarantee that the information published on its

website complies with the laws of the relevant jurisdiction applying to the user.

The website is a secure website according to international Internet standards;

therefore, the user’

s device will not be affected by any viruses while browsing

when this is carried out properly. However, Legitimate Defiance shall not be liable for any problems, damages, viruses or risks which the user may incur during improper use of the website, and shall not be liable for any malfunction of the website due to the deactivation of cookies in the user’

Users must agree to the terms and conditions of this legal notice, and must browser. periodically visit this page for any updates, changes or corrections. Legitimate Defiance reserves the right to make corrections and changes to the website, as well as to change the terms and conditions of use of the Website

where necessary without notice.


”.The offer and sale of products on the website are governed by the conditions set out in the paragraph General Conditions of Sale. Legitimate Defiance sells its own products and carries out its e-commerce

activities exclusively to end-users who are for purposes unrelated to entrepreneurial,


Consumer” shall be taken to mean any natural person who operates on

business, craft or professional activities.

In view of its trade policy, Legitimate Defiance reserves the right not to follow

up on orders from persons other than

do not comply with its trade policy.

consumers” or, in any case, orders that

In particular, to make orders on the Website, Customers must: - be consumers -

be over 18 years old - qualify to enter into a legally binding contract - have a valid POP e-mail address - have a valid credit card: Visa, American Express,

MasterCard or bank account., only brand name and top-quality products are offered for sale.

The main features of the products are presented on inside each product description.


“Legitimate Defiance shall undertake to ensure that the description and/or photographic representation of the products are as faithful as possible to the products themselves. However, given the fact that the image quality may depend on the IT tools used, the perception of the description or photographic representation of the products may not correspond exactly to the products themselves; therefore, the images and videos accompanying the presentation of the products must be published on the Website as a mere description.

Prices and Currency

The prices published and final invoices will be in Great British Pounds (GBP) for every country in the world.

To help customers estimate the prices from Great British Pounds to their local currency, the website has a currency converter. The final amounts charged to the credit card may vary depending on currency fluctuations and bank charges. Legitimate Defiance invites customers to contact their bank to find out the conversion value of the prices and bank charges relating to the transaction.

Credit cards will be charged in Great British Pounds, after which, due to variable exchange rates, the final price will be calculated and charged to the credit card with the exchange rate that applies on the day of the transaction.

Promo Codes

Order Processing

Customers who have received a PROMO CODE via newsletters, social networks or on compliant promotional websites may enter the code when purchasing the order or during the checkout. Each code has a validity start and end date restricting its use, which cannot be extended.

Legitimate Defiance reserves the right to refuse an order in the event that Global Collect does not receive approval from the customer’ order has been placed, it is not possible to make changes to said order. Orders placed separately will be dispatched separately. Legitimate Defiance reserves the right to delay a shipment if the order cannot be shipped for reasons beyonds bank. Once an Legitimate Defiance’s control. Legitimate Defiance reserves the right to refuse to process any order and/or service at any time.

Cookie Policy

Cookies are small text strings that the sites visited by the user to send to his/her terminal (usually the browser), where they are stored before being sent back to the same websites at the next visit by the same user. While browsing a website, the user can also receive on his/her terminal cookies that are sent by different websites or web server (see other domains) on the website that said user is visiting.

“third party”), where some elements can reside (such as, for example, images, maps, sounds, links to specific pages on This cookie policy has the specific purpose of illustrating the types and procedures of use, as well as to to provide guidance on the actions to refuse or delete cookies present on the website, where desired.

Cookies used

Technical cookies

”:Legitimate Defiance uses the following categories of cookies, divided according to the classification proposed by the Privacy Ombudsman in the advice of 8

May 2014

“Identification of simplified procedures for the information notice and the acquisition of consent for the use of cookies Technical cookies are those used for the sole purpose of transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service carrying out the explicitly requested by the subscriber or user” (see Article 122(1) of the Privacy Code).

“These are not used for further purposes and can be used for divided into browsing or session cookies, which guarantee the normal browsing and use of the website (making it possible, for example, to make a purchase or authenticate oneself to access restricted areas); analytics cookies, similar to technical cookies when used directly by the website operator to collect information, in aggregate form, on the number of users and how they visit the website; functionality cookies, which allow the user to browse according to a set of selected criteria (for example, language or products selected for purchase) in order to improve the service rendered to them.

In particular, Legitimate Defiance uses Google Analytics, a web analytics

service provided by Google Inc. (“Google”). Google Analytics uses


which are text files that are stored on your computer, to help the website analyse how users use the website. The information generated by the cookie about how you use the website (including your IP address) will be sent to and stored by Google servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where said third parties process the information on Google’ that if you do this, you may not be able to use the website’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please notes full features. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

You can prevent Google from tracking a cookie that is generated by and linked to your use of this website (including your IP address), as well as from

processing such data, by downloading and installing this plugin on your


Profiling cookies

Profiling cookies are designed to create user profiles and are used in order to send advertising messages in line with the preferences he/she shows when browsing the Internet.

Third party cookies

Third-party cookies come from ads from other websites, such as pop-ups or advertising banners, displayed on this website being viewed. They can be used to record the use of the website for marketing purposes.

Third-party cookies are usually used for profiling.

In particular, while browsing our website, these cookies are used to show you products you might like or similar ones to those you have already looked at, based on your browsing history. The use of these cookies does not normally entail the processing of personal data, but can enable connections to your computer or other devices and tracking of saved data: the cookies connect to the browser installed on your computer or on other devices used while browsing our website.

Legitimate Defiance uses the following third-party cookies:

Google AdWords


How to disable cookies

Most browsers are configured to accept cookies. However, most browsers allow you to control and also disable cookies through your browser settings. Please

note, however, that disabling browsing or functionality cookies may cause the

website to malfunction and/or limit the service we offer.

You can find information on how to disable cookies if you are use these



• Chrome

• Explorer


• Safari



Please be advised that while browsing the website and purchasing products for sale, data relating to identified or identifiable persons may be processed. The OWNER of said data processing is Legitimate Defiance Ltd, Tax Code and VAT No. 336 9110 06,

registered in Companies House under No. 12247001, with its registered office

in 271 Upper Street, London, N1 2UQ, United Kingdom. Its e-mail address is:

The complete list of external managers who perform the processing of your data can be requested directly from Legitimate Defiance Ltd.



The processing of data collected through the website takes place in United Kingdom at the registered office of Legitimate Defiance Ltd.

3.1. Browsing data: the information systems and software procedures relied

upon for the functioning of the website acquire personal data as part of their standard operations; the transmission of said data is an inherent feature of Internet communication protocols. This information is not collected to related to identified subjects, however it might allow enable users to be identified, given its nature, after being processed and matched with data held by third parties.

This data category includes IP addresses or domain names of the computers used by users connecting to this website; the URI (Uniform Resource Identifier) addresses of the requested resources; the time of such requests; the method used for submitting a given request to the server; the returned file size; the numerical code relating to the server response status (successful, error, etc.), and other parameters related to the user’s operating system and computer environment. This data is used only to obtain anonymous statistics on site usage and to check its correct functioning and are deleted immediately after processing. The data may be used to establish liability in the event that computer crimes are committed against the website.



Data provided by the user during registration or by filling out and sending the order: pursuant to Article 13 of the Code regarding personal data protection - Legislative Decree No. 196 dated 30.06.2003 as subsequently amended, we inform you that your personal and tax details acquired during registration or by filling out and sending the order to Legitimate Defiance will be processed: (contractual purposes) to establish and implement the contractual obligations that concern you, as well as to fulfil the resulting legal obligations and/or secondary regulations. Please be advised that providing these details is compulsory. Therefore, refusal to supply the data requested during registration or by filling out and sending the order, in whole or in part, or failure to consent to its processing and/or communication to third parties, will result in Legitimate Defiance Ltd. being unable to provide the services requested;page12image3164643120

2) 3.3.



    - -



(promotional marketing purposes) to send commercial communications, newsletters, advertising material, direct sales. Interaction with external platforms and social networks: Legitimate Defiance Ltd can acquire data from third-party services accounts and perform interactions with social networks, or other external platforms, directly from the site

The Interactions and data acquired in this way are, in any case, subject to the privacy settings for each social network and the permissions expressed. The data acquired in this way will be processed for the purpose of marketing and special offers.

Without prejudice to the communications provided in pursuance of legal obligations, the data may be passed on in Great Britain debt collection companies; professionals and consultants; companies tasked with managing promotional marketing activities on behalf of Legitimate Defiance Ltd; providers of electronic communications services and manufacturers of electronic tools; companies tasked with the maintenance of the website

The data will not be passed on abroad and/or disseminated to third parties in

Great Britain or abroad.

The data processing will be carried out by formally identified employees and managers using paper, magnetic, IT and or telecommunication tools in order to ensure its security and confidentiality and secure against the loss of data, unlawful or improper use and unauthorised access. The processing can also be

carried out through automated tools to store, manage and send electronically

the data itself. The databases are safeguarded in protected environments whose access is controlled by and compliant with the provisions set out in the

Privacy Code.


With regard to the data itself, you can exercise the rights provided for in Article

21 of GDPR within the limits and under the conditions laid down by Articles

21(4) GDPR.

In particular, you have the right to object wholly or in part:

a) for legitimate reasons, to the processing of your personal data, even if it is pertinent for collection purposes;

b) to the processing of your personal data for the purpose of sending advertising materials, direct sales, or for carrying out market research or promotional communications.

c) these rights are protected only so far as the request is not judged to be with manifestly unfounded, or excessive under The Data Protection Act 2018.

You can freely and at any time exercise such rights with a written request sent to Legitimate Defiance Ltd, at the postal address or e-mail address, to which we will promptly reply.


The data will be processed for the duration of the contractual relationship established, and subsequently for promotional/marketing purposes and to fulfil all legal requirements.